Doqo provides an easy-to-understand warranty that can be claimed by following a straightforward process. If you have any questions about a product purchased from doqo, please contact us.

Contact Support

Feel free to contact us via the following methods for any product questions; we’re always happy to help.

I.Contact us on WhatsApp: +8618025220589

II. Send us an email at business@doqo.shop

III. Address:10284, Building 3, Xunmei Technology Plaza, No. 8 Keyuan Road, Science and Technology Park Community, Yuehai Street, Nanshan District, Shenzhen, China

Warranty Period

All doqo products are covered by a 12-month warranty. 

In special circumstances.This warranty policy is only for customers who have purchased products from doqo.shop.

30-Day Money-Back Guarantee for Any Reason

For products purchased on the official doqo website, undamaged products can be returned for a full refund, regardless of reason, within 30 days of the purchase.  Once the returned item(s) arrives at the address provided by the doqo Customer Support Team, the refund process will begin.

• Returns must include all items originally sent
• Returns for refund must include all products that buyer would like refunded
• Returns for discounted products will only be refunded for discounted value
• Items must include original packaging
• For non-quality related returns, buyer is responsible for shipping costs
• For non-quality related returns, doqo refunds only the cost of the product itself
• Returns may be rejected if items do not meet above requirements
• Your refund will arrive within 3 days after we receive the product.

Please note that we are not responsible for any costs incurred due to customer returns. For example, shipping costs, customs duties, etc. 

For warranty information regarding products purchased on 3rd-party platforms such as Amazon and Kickstarter, or through doqo’s authorized distributors and retailers, please refer to their warranty policy. 

Please note: doqo does not support refunds if the product is lost because the customer has filled in the wrong receiving information.

Warranty Claims for Quality-Related Issues

Any and all quality-related defects on items sold by doqo are covered by an extensive warranty of at least 12 months, starting from date of purchase.

For quality related warranty, customers need to send the product back to our factory (China), then we will inspect and repair the product.
Before sending the product back, please be sure to contact business@doqo.shop. Tell our customer service staff about the problem with the product, and then we will analyze whether the product is in need of repair.
Note: Doqo will only repair the product free of charge, but will not be responsible for any shipping costs or customs duties.

Quality-related warranty claims on purchases made through doqo’s authorized distributors and retailers, are handled directly through those distributors and retailers. The doqo Customer Support Team is still available to provide services support.

Replacement is qualified for warranty claims if original purchase is still under warranty period. Warranties on products are void after having been fully refunded.

Requirements: 

• Buyer must provide sufficient proof of purchase, such as order number (preferred), or sales invoice
• Buyer must provide a detailed explanation of defect, including pictures or video (preferred) clearly showing defect
• It may be necessary to return an item for quality inspection in order to verify defect (at discretion of doqo Customer Support Team)

Note: This service is only available to those who purchase products from the official doqo website.

Products not Covered by Warranty

Products listed below are not eligible for warranty claim:

• Free products (given to you through social media giveaways etc.)
• Products without sufficient proof of purchase
• Lost or stolen products
• Items that have passed their warranty period
• Repairs through 3rd parties
• Damage from outside sources (including wear and tear)
• Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
• Gifts purchased by others
• Not an order from the doqo website.

doqo is not liable for:

• Loss of data incurred from use of doqo products
• Returning personal items sent to doqo
• Products that are sent back to doqo's designated address without customer service consent.

At doqo, we want you to have the best experience possible. Our Customer Support Team is here to help you answer any and all questions you have about products, shipping, and special promotions. Please don’t hesitate to send us a message if you have any questions. We’re glad to help anytime!

You can always contact us for any return question at business@doqo.shop.

Please note! Your order number must be written in every package sent back, otherwise we will not be able to confirm the status of your order.